Return Policy

Delivery: Unless specified differently in writing, all sales are FCA our shipping point. We reserve the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice.

Inspection and Returns: Upon your receipt of goods shipped hereunder, you shall inspect the goods and notify our Customer Services Department of any claims for visible shortages, defects or damages. Should you fail to notify us of any such visible shortages, defects or damages within ten days after you receive the goods, the goods shall conclusively be deemed to conform to these Conditions and to have been irrevocably accepted by you (for clarity, this sentence does not affect your ability to maintain a warranty claim under Section 7 of these Conditions). Authorization for all product returns must be approved by our Customer Services Department and a return authorization number given to you prior to the return of goods. Not all items will be authorized for return, due to temperature and packing requirements. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. A restocking charge of 20% or $25 (whichever is greater) shall be charged on returns that are not the result of any error or fault of ours. Non-catalog goods may only be returned when (i) such goods are delivered in a damaged condition; (ii) such goods are obviously defective; or (iii) we have delivered an over-shipment of such goods. Shipping charges will not be credited. Goods may not be returned for credit after 20 days (10 days for non-catalog goods) after your receipt of the goods. Goods produced pursuant to specifications provided by you may only be returned if such goods do not conform to the specifications.  Such goods will be replaced or a refund issued for the purchase price of such goods, in our sole discretion. Shipping charges will not be credited. Goods may not be returned for credit after 20 days after your receipt of the goods. We may require you to sign and deliver a properly completed certificate of decontamination prior to returning any product.

Credits and Refunds: At our discretion, we may issue a product credit or refund for the product value and shipping charges.  No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within six months of the date of issue shall expire.

Payments: Unless otherwise specified in a written quotation we provide to you or written contract between you and us, the goods will be billed at the price in effect at the time your order is received by us; provided, however, if you place an order for deferred shipment, then the goods will be billed at the price in effect at the time shipment is made. Our prices shall be subject to change from time to time without notice. Terms of payment are net 30 days of date of invoice, in U.S. Dollars.  If you default in making any payment to us when due, we, at our option and without prejudice to our other lawful remedies, may defer delivery or cancel the Contract.  If you provide a purchase order number which proves to be erroneous or invalid, you agree to pay the invoice(s) upon receipt of a "proof of delivery (POD)" and/or a proof of shipment "signed and executed bill of lading/airbill from us. The price (excluding shipping and handling) for any product that you order through us shall be as stated in the order confirmation from us ("Order Confirmation"). It is your responsibility to verify all information, including price, set forth in the Order Confirmation, and to contact customer service prior to shipment if any information is incorrect. We reserve the right to correct any misstated price in the Order Confirmation or any price containing a discount for which you have not qualified, at any time, by notifying you. In such event, you may cancel such order or return the delivered product(s) according to our standard cancellation and returns policies.

Taxes and Other Charges: Any use tax, sales tax, excise tax, duty, inspection or testing fee, or any other tax, fee or charge imposed by any governmental authority, on or measured by the transaction between us shall be paid by you in addition to the prices quoted or invoiced. If we are required to pay any such tax, fee or charge, you shall reimburse us therefor or provide us at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.

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